How Smart Water and Gas Metering Helps Utilities Reduce Losses

Utilities worldwide face pressure from rising non-revenue water (NRW), limited manpower, and aging infrastructure. Smart metering has become one of the most effective tools to stabilize revenue and improve operational efficiency.

1. High-Frequency Data Reduces NRW

Traditional meters provide monthly or quarterly readings—far too slow to identify leaks or abnormal usage.
Smart meters deliver hourly or daily data, enabling:

• Early leak identification

• Real-time anomaly detection

• More accurate demand management

Utilities typically achieve 10–25% NRW reduction within the first year, depending on network conditions.

2. Fewer Field Visits, Lower Labor Costs

Remote reading replaces:

• Monthly manual reads

• Re-visits for inaccessible meters

• On-site checks for disputes

This often results in 70–90% fewer field visits, faster billing cycles, and more predictable cashflow.

3. Clearer Billing, Fewer Complaints

Time-stamped consumption data supports:

• Accurate tariff calculations

• Faster dispute resolution

• More transparent customer communication

This reduces the burden on service teams and improves public trust.

4. Enhanced Gas Safety

Smart gas meters add critical safety features:

• Backflow detection

• Abnormal consumption warnings

• Remote shutoff capability

These reduce operational risks and support compliance with local standards.

5. Foundation for Future Utility Services

Once deployed, the communication network can support additional sensors and smart-city applications, extending long-term value beyond metering.